Privacy Policy

Last updated: 24 September 2026

Identity and Role of the Data Controller

mediavoxra operates this commercial website as the data controller under Singapore's Personal Data Protection Act. We determine the purposes and means of processing personal data collected through our health insurance services and related online activities.

Scope of the Notice and People Covered

This policy applies to all visitors, prospective customers, policyholders and other individuals who interact with our site or provide personal data in connection with health insurance products offered in Singapore. It covers data collected online and offline where linked to our website.

Categories of Personal Data and Sources

We collect identification details, contact information, health and medical history, financial data for premium payments, and browsing data. Sources include direct submissions via forms, cookies, third-party insurers, and publicly available records where permitted.

Purpose-by-Purpose Explanation of Processing

Data is processed to assess insurance applications, underwrite policies, manage claims, provide customer support, comply with regulatory requirements and improve service offerings. Each purpose has a legal basis such as consent, contractual necessity or legitimate interests under the PDPA.

Whether Providing Data Is Required

Supplying certain personal data is necessary to obtain quotes or purchase policies. Failure to provide it may prevent us from offering services or fulfilling contractual obligations, though some optional data can be withheld without affecting core functionality.

Cookies and Similar Technologies

Our site uses cookies for essential functions, analytics and personalisation. Please refer to our separate Cookie Policy for full details on types used and management options available through your browser.

Processors, Service Providers and Disclosures

We engage processors such as cloud hosting providers, payment gateways and medical assessors. Data may be disclosed to regulators or law enforcement when legally required. Categories of recipients are limited to those necessary for service delivery.

International Transfers and Safeguards

Some data may be transferred outside Singapore for processing by overseas partners. We rely on contractual clauses and other appropriate safeguards to ensure protection consistent with PDPA requirements.

Retention Periods and Criteria

Personal data is retained for the duration of the policy plus seven years thereafter to meet regulatory and accounting obligations. Criteria include legal retention mandates, claim limitation periods and business necessity.

Security and Data Minimisation Practices

We implement technical and organisational measures including encryption and access controls. Data collection is limited to what is relevant, though no system can guarantee absolute security against all threats.

Data Subject Rights and Exercise Methods

Individuals may request access, correction, withdrawal of consent or erasure subject to legal limits. Requests can be submitted using the contact form on our Contacts page or by emailing [email protected].

Right to Withdraw Consent and Object to Marketing

Consent for direct marketing or profiling can be withdrawn at any time via account settings or by contacting us. Objections to processing based on legitimate interests will be considered on a case-by-case basis.

Right to Complain to the Supervisory Authority

Complaints may be lodged with the Personal Data Protection Commission of Singapore if you believe your rights have been infringed. Contact details are available on the Commission's official website.

Children and Age Restrictions

Our health insurance services are intended for adults. We do not knowingly collect personal data from individuals under 18 without parental consent, and accounts for minors require guardian verification.

Automated Decision-Making and Profiling

Automated tools may assist in risk assessment for insurance quotes. Individuals have the right to request human review of significant automated decisions affecting them.

Policy Changes and Effective Date

We may update this policy to reflect legal or operational changes. The last updated date appears at the top. Continued use of the site after changes constitutes acceptance of the revised terms.